Our Services
We improve full hospitality operative performance. Delivering the highest standard of all hotel management operational services, maximising the efficiency of the businesses cost control, revenue generation and service standards.
Full Operational Management service includes the following:
- Daily Operation Floor Management: Leading the team from the front, ensuring the standards are implemented and adhered throughout all departments.
- Staff Recruitment and Training: Recruitment of candidates who are driven individuals with passion for the hospitality sector and implementation of onsite training of all departments.
- Sales and Marketing: Monthly direct sales appointments, contact and sales reports, effective handling of sales enquires, accompanied sales calls and planned entertainment. ICMI will also represent the property at key UK and international tradeshows
- Budgeting and Cost Control: Yearly budgeting and cost control. The setting of an agreed budget and management of actual and forecast costs against that budget.
- Reservation and Revenue Management: Improvement of business performance through health checks, competitor tracking and channel management. Full reservation service where the team will manage all reservations 364 days a year.
- Accountancy: ICMI consultants will manage your accounts while you benefit from ICMI’s purchasing power.
- Social Media Management: ICMI will manage the process of creating, scheduling, analysing, and engaging with content posted on all social media platforms. From handling social media activity to responding to customer comments and developing strategy on how to achieve long term marketing goals by publishing content.
- Culinary Management: Providing professional culinary innovation and management, delivering, supervising and managing all property dining aspects.
- Procurement: ICMI will negotiate, compare and make a strategic selection of all goods and services to your property. Ensuring the best quality at the best prices at all times.
We provide an individual select suite of Back Office, Operations, Sales and Marketing services.
Optimising our individual expertise in each field, allowing hotels to select specifics and allowing owners to remain in control.
Select Hotel Management Services includes the following:
- Central Revenue Management: Improve business performance through health checks, competitor tracking and channel management.
- Account Services: ICMI consultants will manage your accounts while you benefit from ICMI’s purchasing power.
- Operational Assistance: Bespoke projects or emergency assistance including off-site training, monthly inspection reports and management cover.
- Central Reservation Service: The ICMI team will manage your phone calls and correspondence 364 days a year.
- Sales and Marketing Support: 50 monthly direct sales appointments, contact and sales reports, effective handling of sales enquires, accompanied sales calls and planned entertainment.
- Trade Show Representation: ICMI will represent you at key UK and international tradeshows
- All-inclusive Management: All of the above
Utilising our experience and speciality in every aspect of hospitality design creating desirable and luxurious destinations.
Development services includes:
- Feasibility study and Business plan
- Building and Interior design
- Project scope management
- Procurement
- Project Monitoring and Control
- Providing professional analysis of hospitality business structures and models.
- We can fully tailor consultancy requirements to your business needs.